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Cancellation Policy

Customer Cancellation Policy:

Please be advised that cancellations made up to 72 hours before a scheduled appointment via email will be processed without a penalty.


Cancellations made 72 hours or less before an appointment will be subject to a charge of 50% of the service rate. This includes appointments where our service provider is unable to access the property, is turned away, or the client is unavailable.


If Digital Innovation Centre cancels an appointment within less than 72 hours’ notice, a new appointment will be scheduled without penalty to the client, subject to availability.

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